A US-based multinational courier delivery service and logistics organization. In service of the client over many years, guided the organization through their digital business and organizational Agility transformation.
Role: Management Consultant
Objective: Merge operating units to improve efficiency and reduce expenses.
– Key Result: Improved unit profitability
– Key Result: Improved technology integration resulted in significantly reduced OPEX.
– Key Result: Improved architecture resulted in a reduced in time-to-market
Objective: Reimagine the business portfolio to embrace a “customer first” digital experience.
– Key Result: Organizational redesign reduced the need for two levels of middle-management
– Key Result: Improved architecture resulted in a reduction in time-to-market
– Key Result: Adoption of an “Innovation Mindset” resulted in products that allowed the organization to remain a relevant partner for their largest account.
Objective: Using SAFe, Reduce the number of devices carried by a courier, and reduce device maintenance costs.
– Key Result: Reduced the number of devices carried by a courier from 3 to 1.
– Key Result: Embracing an iOS framework, the need for daily maintenance was eliminated.
– Key Result: Significant cost savings
Objective: Using SAFe, Create a mechanism that allows drivers to quickly identify new businesses, and opportunities, for the sales team.
– Key Result: Enabled the capability for drivers to photo and geotag new businesses, with the information automatically routed to the appropriate sales team.
– Key Result: Significant increase in new opportunities
Objective: Deliver three years of work of project work in five months.
– Key Result: Leveraging SAFe, reduced product cycle times by 92%
– Key Result: Leveraging an economic decision-making framework, identified the MVP features required for each milestone within the various bodies of work.
– Key Result: “Survived July” – the sponsoring Executive and team were able to keep their jobs after successfully delivering the needed work on time.