An insurance and financial services consortium serving the United States. In service of the client, primary focus was to modernize Auto Insurance offerings to better serve a new, digital-forward customer.
Objective: Develop self-service web and app-based solutions for policy quotes, claims reporting, and investment management.
– Key Result: 10% increase in customer retention
– Key Result: Claims cycle time reduced by an average of 20%
– Key Result: Efficiencies resulted in a 48% reduction in payroll
Objective: Compliance Portfolio Management
– Key Result: Finding to resolution cycle time reduced by 92%
– Key Result: 100% alignment of work items to findings