Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances.
Objective: Transform the culture and practices used by the eCommerce Portfolio to manage people and work from project-centric, command, and control models to product-focused Agile models for the benefit of faster product delivery to the customer.
– Key Result: Dramatic reduction in product cycle time
– Key Result: 50% reduction in portfolio staff
– Key Result: Significant improvement in customer NPS